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Communication and Engagement Manager

• Title: Communication and Engagement Manager
• Category: Management
• FLSA: Exempt
• Grade L

Job Summary

Under the direction of management , the Communication and Engagement Manager leads all communication and engagement associated with the work of the Office of Planning and  Construction (OPC).  The Communication and Engagement Manager plans and implements comprehensive stakeholder engagement strategies that inform the college community about the progress  of bond-funded capital projects. This position will establish processes for connecting with stakeholders and form practices to support open conversation throughout the life of the project.   

Distinguishing Characteristics

The Communication and Engagement Manager serves as a public information contact and ensures that the stakeholders are well-informed about the projects led by OPC.  This is a highly collaborative position.

Typical Duties and Responsibilities

• Lead, develop, and implement engagement plans for OPC projects in alignment with College goals, values, standards, and expectations.  
• Develop the scope of project engagement  to support consensus-driven  decision-making and in in coordination with OPC project managers. 
• Ensure that  stakeholder engagement  is integrated in OPC’s project work and manage all engagement aspects for multiple projects.
• Build relationships with stakeholders by identifying key groups and researching pertinent issues related to project work.  Stakeholders include college students, faculty and staff, design partners, community groups, government agencies, and more. 
• Lead the conception and implementation of stakeholder engagement techniques in coordination with College staff , OPCstaff, design teams and contractors. 
• Continue the exploration and evolution of incorporating design equity  in the project programming and design. 
• Plan, advertise, prepare, and facilitate workshops, advisory committees, focus groups, surveys, and other entities involved or interested in OPC projects and activities. Manage and coordinate with consulting firms and public involvement firms as needed. 
• Synthesize feedback from involvement in a way that informs and influences planning and project work.  Maintain a clear, effective, and informative feedback loop with stakeholders. 
• Promote the projects and services of OPC within the college   Provide technical assistance to College staff and faculty on engagement  matters. 
• Clearly articulate the goals, values, and standards of the College and the progress of the OPC program through various mediums such as the college website, news releases, newsletters, factsheets, blogs, etc.
• Lead, draft,  and support communications for OPC related to all aspects of project work. This includes annual reports, web page design and updates, work notices via email and onsite, and more.
• Plan, coordinate, and implement special events celebrating the work and progress of the bond. 
• Supervise administrative technical/support staff, academic professionals, casual employees, and independent contractors. Hire, evaluate, train, discipline, and discharge staff as necessary.
• Plan and manage budgets for engagement opportunities associated with the work conducted by the OPC office.
• Work collaboratively with a variety of people throughout the college and encourage strong interaction with OPC’s projects and initiatives. Other duties as assigned.

Minimum Qualifications

Bachelor’s degree in marketing, public relations, public administration, planning, communications, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years of progressively responsible, professional experience related to the area of assignment. 

Knowledge and Skills

Knowledge of:

• Public participation principles and practices
• Media, government and public relations principles and practices
• Planning and project management principles
• Supervisory principles
• New trends in engagement tools
• Relevant laws and regulations;
• Budgeting principles and practices
• MWESB/COBID and workforce equity principles and practices
• Communications for various and diverse audiences

Skills in:

• Stakeholder engagement, conflict resolution, community organizing, public affairs, or other related fields
• Design and management of programs in engagement , communications, branding, and event planning 
• Communicating effectively through oral and written media with all levels of management,  staff and external individuals and groups
• Public speaking, messaging, facilitation, and consensus-building techniques
• Analyze and interpret data and information and make appropriate recommendations based on findings
• Preparation of a variety of informational materials including project and program reports, speeches, website content, and more
• Relationship building with members of the staff, community, government agencies, media, business, and industry
• Working with diverse academic, cultural and ethnic backgrounds of community college students, staff, and external community members
• Computer technology for communication, data gathering, and reporting activities
• Working and functioning in a highly collaborative, innovative group environment with shared and evolving responsibilities  
• Build consensus among work teams, consulting peers, and stakeholders
• Meet multiple deadlines and balance numerous projects

Working Environment and Physical Conditions 

Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Frequent in-district travel is required.  Travel to College campuses and centers and other college locations may necessitate the use of a personal vehicle and require a valid Driver’s License.  Working hours may vary and occasional evening and weekend work is required. No special coordination beyond that is used for normal mobility and handling of everyday objects and material is needed to perform the job satisfactorily.